Overview
Our refund and returns policy lasts 1 to 7 days. If days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If you find any fault in These products Like
Accessories such as smartwatches, wireless earbuds, Bluetooth speakers, and power banks shipped from fonepro.pk, can be returned within 3 days of delivery.
Earbuds
We accept returns for earbuds in the following cases.
- Battery issue
- Connectivity Issue
- Physically Damaged
- Repacked
- Buds not working
Smart Watches
We accept returns for earbuds in the following cases.
- Battery issue
- Charging issues
- Display Issues
- Physical damage
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your Bank Account or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {fonepro.pk@gmail.com}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {FONEPRO.PK@GMAIL.COM} and send your item to: {G36 Jeff Heights Gulberg 111}.
Shipping Returns
To return your product, you should mail your product to: {G36 Jeff Heights Gulberg 111}.
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {FONEPRO.PK@GMAIL.COM} for questions related to refunds and returns.03004690006