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Our Guarantee to You
30-DAY MONEY-BACK GUARANTEE
If the Product is Proven Fake.
The first online store in Pakistan to offer this level of assurance.
ā Our Promise
At Fonepro.pk, your satisfaction is our top priority. If you receive a product that is confirmed to be non-genuine, we will make it right. Simply contact our support team within 30 days of your purchase, and we will promptly issue a full refund.
š¦ Important Note: Proof Required
To ensure a smooth and verifiable refund process, we require two things:
- ā¢ The returned product must be the exact item shipped to you.
- ā ļø Please record a complete, uninterrupted unboxing video when you receive your package.We cannot process claims that the product is fake without this video evidence.
š How to Claim Your Refund
- 1.Contact Us: Reach out to us directly on WhatsApp at 0300-4690006 to initiate the claim.
- 2.Provide Details: Share your Order ID and Purchase Date for quick lookup.
- 3.Verification & Refund: Our team will review the evidence (including the unboxing video) and, upon verification, process your full refund quickly.
ā Frequently Asked Questions (FAQ)
1. What does “proven fake” mean?
“Proven fake” means the product is demonstrated to be non-genuine, such as having counterfeit or unauthorized components, or not matching the authentic specifications advertised on our website.
2. How long do I have to claim this guarantee?
You must contact us and initiate the claim within 30 days of the product delivery date.
3. Why is an unboxing video mandatory?
The unboxing video serves as vital proof of the item’s condition and contents immediately upon arrival. This protects both you (the customer) and us (the seller) and ensures the integrity of your claim. Claims of fakeness or damage cannot be processed without it.
4. What if I return a product that is not the same one I received?
The guarantee is only valid if the returned item is the exact product originally shipped to you. Any substitution will void the guarantee and prevent a refund.
š Need Help?
Our support team is ready to assist you.
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